Privacy Policy

What is TZARO's Shipping Policy ?

We strive to deliver products purchased from TZARO in excellent condition and in the fastest time possible. If this is your first order with TZARO, shipping will be completely FREE. Also, for all the subsequent purchases, we will deliver the order to your doorstep free of cost. A shipping charge ranging from Rs 99 to Rs 349 will be applicable (depending on the orders).

Pick up: In most locations, we offer a pick up service. You will see a pickup option when you submit a return request.1.
1. If the order is cancelled, lost or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges, if paid online.
2. If you return an order delivered to you, order shipping charges will not be refunded. However if you self-ship your returns, we will reimburse self-shipment charges based on TZARO's Returns Policy. For accounts whose return behavior violate our fair usage policy, a delivery charge of Rs. 149 will be levied on all orders, irrespective of order

What is TZARO's Fair Usage Policy?

We always strive hard to provide the best experience to our customers. However, we have noticed that few accounts abuse our liberal returns policy. These accounts typically return most of the items bought or choose to not accept our shipments. Hence, our regular customers are deprived of the opportunity to buy these items. To protect the rights of our customers, we reserve the right to collect applicable shipping charge on all orders and disable cash on delivery option for accounts which have high percentage of returns and shipments not accepted by value of orders placed.

How do I check the status of my order?

Please tap on “My Orders” section under main menu of Website to check your order status.

How can I check if TZARO delivers to my PIN Code?

You can find out if TZARO delivers to your PIN Code using the courier serviceability tool available on the product page. Please tap on “Check Delivery options” and enter your area PIN code in the respective field to get the required information about standard order delivery time and availability of Cash on Delivery for the Product selected. The PIN codes serviced by us are frequently updated, so if we do not deliver to your PIN code today, please come back and check to see if this has changed

How are orders placed on TZARO delivered to me?

All orders placed on TZARO are dispatched through our own courier service - TZARO Logistics or through other courier partners such as Blue Dart, Delhivery, DTDC Etc.

Does TZARO deliver products outside India?

No. At this point, TZARO delivers products only within India but in 2017, we will be delivering internationally. Please keep checking the site to get an update on this.

How can I get my order delivered faster?

You can chose express shipping option under which we will charge you a higher shipping fee but will deliver in less than 48 hours.

Can I modify the shipping address of my order after it has been placed?

Yes, You can modify the shipping address of your order before we have processed (packed) it, by updating it under 'change address' option which is available under ‘My order' section of Website

Cancellations and Modifications ?

You can cancel your orders under MyTZARO

What is TZARO's Cancellation Policy?

You can cancel an order until it has not been packed in our Warehouse on Website. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made.

How do I cancel my Order?

Tap on “My Orders” section under the main menu of your Website and then select the item or order you want to cancel.

I just cancelled my order. When will I receive my refund?

If you had selected Cash on Delivery, there is no amount to be refunded because you haven't paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the source account within 7-10 days from the time of order cancellation.

Returns

You can return your orders in MyTZARO.

What is TZARO's 3 day Return? How does it work?

TZARO's 3 day returns gives you an option to return items purchased on TZARO for any reason within 3 days of receipt of the item. We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. There are two ways to return the product to us:
1. Pickup: In lot of cases we will be able to pick goods from your location. You will see a pickup option when you submit a return request.
2. Self-Ship: If we don't offer a pick up at your location. We will reimburse you for the return costs in case you ship the product back to us. The reimbursements will be subject to estimated costs as per our logistics partner and not by shipping costs as incurred by you. We will need the scanned copy of your courier bill in any case which should show our address and the consignment weight clearly. Once we receive your returned product, we will do a quality check of the product at our end and once product passes the quality check we will credit the amount you paid for the products into the refund mode selected at the time of initiating return request. If the picked up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well

o If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
o If you self-ship your returns, your shipping costs would be reimbursed subject to your return having met our Returns and the image of the courier receipt is shared by you and validated by us.

To return a product to TZARO, please follow these steps:

You can return products purchased from TZARO within 3 days of receiving the product, except for our non-returnable products
1. Create a 'Return Request' under “My Orders” section of Website. Follow the screens that come up after tapping on the 'Return' button. Please make a note of the Return ID that we generate at the end of the process. Keep the item ready for pick up or ship it to us basis on the return mode
2. We offer pick-up facility in selected locations basis our courier serviceability.
3. If reverse pick-up option is not available at your location you can self-ship the product to us.
Pick-up: If you select to schedule a pick-up, please place the product in a packet and the product must be unused, unwashed and all the tags are intact. Keep the packet ready and open to expedite the return pickup. Our staff will initially examine the product at the time of pickup and a further quality check of the product will be conducted at our Returns Desk. Once your product has been approved by our quality staff, we will credit refund into the source selected at the time of return initiation.
Self-ship: In case your area pincode is not eligible for “Pick-up” mode then, please self-ship the product to our Returns desk. Please pack the product and ensure product is unused, unwashed and all the tags are intact. Also, please mention Order No and Return id on a piece of paper and place it in the packet. Kindly address the package to the address of the Returns desk closest to you. We have listed out the addresses of the Returns desk in another section on this page. We will send you a confirmation email as soon as we receive the shipment at our warehouse. At any time, you can track the status of your return request on Website.

NOTE: NO PRODUCTS SHALL BE ACCEPTED IF THE WARRANTY CARD IS MISSING WHILE RETURN OF THE PRODUCTS

How do I place an exchange request on TZARO?

If you would like to exchange products purchased from TZARO, please follow below mentioned steps:
1. Currently we do not offer simultaneous product exchange but we do understand that in case of shoes we might need to exchange it for a different size of the same SKU (subject to availability).
2. You can create exchange for products purchased from TZARO within 3 days of its delivery under “My Orders” section of Website
3. Place the product in a packet with exchange id and ship it back to TZARO's warehouse. Once we get the packet we will ship you the replacement size.
4. At any time, you can track the status of your exchange requests under “My Orders” of Website.
5. In fewer words the exchange is only applicable for Shoes and is not available for other products.

How long would it take me to receive the refund of the returned product?

We take 3 business days from the date of receipt of the goods at TZARO to initiate NEFT transfer and 7 to 10 days for refund into your Credit/Debit/Netbanking account, after the returned item has reached us and quality check is successful. Therefore, the refund time really depends on the time it takes the courier company to deliver the packet to the returns processing facility. In case of any refund discrepancies, TZARO may at its sole discretion, request you to share with us a screenshot of your bank statement.

How do I return multiple products from a single order?

If you are returning multiple products from a single order then, you will receive a separate Return ID via e-mail for each item. If you are self-shipping the products, you can ship all the products in a single shipment. Please mention the Return IDs for all the products on a single sheet of paper and place it inside the packet. If mode of return is Pickup, our courier person will pick up the products from the pickup address.

Does TZARO pick up the product I want to return from my location?

How can I Self-Ship the product to TZARO?

If your area pin code is not serviceable for pickup, you will need to self-ship the return item via any reliable courier partner. Please ensure to place a sheet of paper with the details of Order ID and Return ID for each item included in the package. For all self-shipped returns, you will be duly reimbursed the shipping costs. Therefore, please ensure that scan copy of courier bill/receipt is shared via Contact us option available on Website. The courier bill/receipt should satisfy the following conditions for successful processing:
1. It should capture the weight of the return package.
2. Residential/office address, destination address, shipment date, amount and other details should be mentioned.
3. The information on the receipt should NOT be edited/over-written.
4. The courier charge (amount mentioned on the receipt) should not overshoot the Sender-Destination-Service combination and shall be cross checked with the courier company.
This is subject to your returns being inspected and successfully processed upon receipt at our end.

Where should I self-ship the Returns?

This may have happened, if the item you returned is used, damaged or original tags are missing. For more details, please call our customer care.

Why did the pick-up of my product fail?

We make three attempts to pick up the item, if the item is not picked up in the third attempt, Pickup request will be marked as failed. You can initiate a new return request, if item meets the return criteria and is within 3 days from the date of delivery. .For more details, please call our customer care.

Why is my returned product re-shipped?

This may have happened, if the item you have returned is used, damaged or original tags or MRP tags are missing. For more details, please call our customer care.

Payments

You can check refund status of your returns in MyTZARO

How can I pay for my order at TZARO?

We support the following payment options at TZARO:
1. Cash On Delivery (available in selected pin codes)
2. Credit Card
3. Debit Card
4. Net banking
5. Wallet

How does the COD (Cash on Delivery) payment option work?

TZARO's Cash on Delivery option allows you to pay order value at the time of delivery for all orders between Rs. 499 and Rs. 10000. To pay for any order using Cash on Delivery (COD) mode of payment, please select the 'Cash On Delivery' option on the payment page. Cash on Delivery option is available only in selected pincodes. However the COD limit may differ from customer to customer depending upon the order rejection percentage from a particular customers registered email id. For avoidance of doubt, 'Order Rejection Percentage' shall mean any undelivered orders which are returned from the address provided by the customer even, after three successful delivery attempts. In event of COD limit breach, your order will be cancelled and you will have to place a new order using Pre-payment options. Further, the COD limit for any user may get decreased to Rs. 3000, Rs.1500, Rs.0 basis on order rejection percentage and can be reset to Rs.10000 basis on Order acceptance percentage and number of prepaid orders placed, post limit decrease.

Why can't I see the COD option on my payment page?

If you do not see a COD option on your payment page, this may be due to one of the following reasons:
1. Your order value may be less than Rs. 499 or over Rs. 10000.
2. Our courier partners may not support the Cash on Delivery option for your delivery address.
3. You may have placed another order using the COD option which is pending delivery. If the amount of this order when added to your current order exceeds Rs. 10000, then the COD option will be disabled temporarily.

What should I do if my payment fails?

Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords. If your payment still fails, you can use the Cash on Delivery (COD) payment option, if available on the payment page to place your order. If your payment is debited from your account after a payment failure, it will be credited back within 7-10 days, after we receive a confirmation from the bank.

I am being charged VAT amount on my order. What is VAT?

Value Added Tax (VAT) is an indirect tax under the Indian taxation system which is levied, based on consumption, by state governments. VAT will have to borne/paid by the ultimate consumer of the product.

How is the VAT amount decided?

Following rules will govern whether or not an additional VAT will be applicable on the products purchased by you:
1. VAT amount: If applicable, the amount of VAT collected from customer depends on category.
2. Footwear: 5% of net payable (MRP - product discount - coupon discount) will be collected from the customer.
3. Accessories (watches, wallets, belts & bracelets): 12.5% of net payable (MRP - product discount - coupon discount) will be collected from the customer.
4. Bags: 12.5% of net payable (MRP - product discount - coupon discount) will be collected from the customer.

If I return/cancel the purchased product will the VAT amount charged be refunded?

Yes. If you return the product the applicable VAT amount will also be refunded into the source account selected at the time of return initiation.

How do I apply a coupon on my order?

You can apply a coupon on cart page before order placement. The complete list of your unused and valid coupons will be available under “My Coupons” tab of Website.

What is discount capping on coupons?

For certain products there may be policies restricting maximum discount (including product discount and coupon discount) to a fixed percentage of product MRP. In such cases, the discount on certain coupons might get capped. Please check Cart for final coupon discount value applied.

I have accumulated TZARO Points in my account. How can I redeem them?

To redeem TZARO Points, you will have to continue shopping with us on Website. In case, you don't have access to these Platforms, don't worry, your TZARO Points are safe with us. Whenever you get access in future, you can redeem the points (unless points have not expired).

Can I use TZARO to send gifts to others?

Yes, you can send gift orders to your friends/family members on TZARO. For an additional charge of Rs. 25, you can choose to gift wrap your order by selecting the option in your shopping bag. Your gift will also include a personalized message from you.

What payment methods can I use to pay for a gift order?

You can use any payment method that TZARO supports, except Cash on Delivery.

Will the pricing, discount and payment information be displayed on the package sent to the recipient?

No. The external packaging slip/invoice will not include any pricing, discount, or payment information. However, the original product tag with the MRP will be intact on the products inside the package.

Can I apply a coupon or discount on the gift wrapping charge?

No. Discounts and coupons are not applicable on the gift wrap charge

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