Return Policy

Returns

You can return your orders in MyTZARO.

What is TZARO’s 3 day Return? How does it work?

TZARO’s 3 day returns gives you an option to return items purchased on TZARO for any reason within 3 days of receipt of the item. We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. There are two ways to return the product to us:

  • Pickup: In lot of cases we will be able to pick goods from your location. You will see a pickup option when you submit a return request.
  • Self-Ship: If we don't offer a pick up at your location. We will reimburse you for the return costs in case you ship the product back to us. The reimbursements will be subject to estimated costs as per our logistics partner and not by shipping costs as incurred by you. We will need the scanned copy of your courier bill in any case which should show our address and the consignment weight clearly.

Once we receive your returned product, we will do a quality check of the product at our end and once product passes the quality check we will credit the amount you paid for the products into the refund mode selected at the time of initiating return request. If the picked-up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However, all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. In case you have purchased an item, which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well

  • If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
  • If you self-ship your returns, your shipping costs would be reimbursed subject to your return having met our Returns and the image of the courier receipt is shared by you and validated by us.

To return a product to TZARO, please follow these steps:

You can return products purchased from TZARO within 3 days of receiving the product, except for our non-returnable products

  • Create a 'Return Request' under “My Orders” section of Website. Follow the screens that come up after tapping on the 'Return’ button. Please make a note of the Return ID that we generate at the end of the process. Keep the item ready for pick up or ship it to us basis on the return mode
  • We offer pick-up facility in selected locations basis our courier serviceability.
  • If reverse pick-up option is not available at your location you can self-ship the product to us.


Pick-up:
If you select to schedule a pick-up, please place the product in a packet and the product must be unused, unwashed and all the tags are intact. Keep the packet ready and open to expedite the return pickup. Our staff will initially examine the product at the time of pickup and a further quality check of the product will be conducted at our Returns Desk. Once your product has been approved by our quality staff, we will credit refund into the source selected at the time of return initiation.

Self-ship:
In case your area pincode is not eligible for “Pick-up” mode then, please self-ship the product to our Returns desk. Please pack the product and ensure product is unused, unwashed and all the tags are intact. Also, please mention Order No and Return id on a piece of paper and place it in the packet. Kindly address the package to the address of the Returns desk closest to you. We have listed out the addresses of the Returns desk in another section on this page.

We will send you a confirmation email as soon as we receive the shipment at our warehouse. At any time, you can track the status of your return request on Website.

NOTE: NO PRODUCTS SHALL BE ACCEPTED IF THE WARRANTY CARD IS MISSING WHILE RETURN OF THE PRODUCTS.

How do I place an exchange request on TZARO?

If you would like to exchange products purchased from TZARO, please follow below mentioned steps:

  • Currently we do not offer simultaneous product exchange but we do understand that in case of shoes we might need to exchange it for a different size of the same SKU (subject to availability).
  • You can create exchange for products purchased from TZARO within 3 days of its delivery under “My Orders” section of Website
  • Place the product in a packet with exchange id and ship it back to TZARO’s warehouse. Once we get the packet we will ship you the replacement size.
  • At any time, you can track the status of your exchange requests under “My Orders” of Website.
  • In fewer words the exchange is only applicable for Shoes and is not available for other products.

How long would it take me to receive the refund of the returned product?

We take 3 business days from the date of receipt of the goods at TZARO to initiate NEFT transfer and 7 to 10 days for refund into your Credit/Debit/Netbanking account, after the returned item has reached us and quality check is successful. Therefore, the refund time really depends on the time it takes the courier company to deliver the packet to the returns processing facility. In case of any refund discrepancies, TZARO may at its sole discretion, request you to share with us a screenshot of your bank statement.

How do I return multiple products from a single order?

If you are returning multiple products from a single order then, you will receive a separate Return ID via e-mail for each item. If you are self-shipping the products, you can ship all the products in a single shipment. Please mention the Return IDs for all the products on a single sheet of paper and place it inside the packet. If mode of return is Pickup, our courier person will pick up the products from the pickup address.

Where should I self-ship the Returns?

You can send the return to the following address:

ST AANALYTICSIQ CONSULTING SERVICES P L
+91- 8826759466
353/3 JAILAL HOUSE
NEAR GOLAKHDHAM TEMPLE
BIJWASAN DELHI 110061

Why has my return request been declined?

This may have happened, if the item you returned is used, damaged or original tags are missing.

Why did the pick-up of my product fail?

This may have happened, if the item you have returned is used, damaged or original tags or MRP tags are missing. For more details, please call our customer care.

Why is my returned product re-shipped?

This may have happened, if the item you have returned is used, damaged or original tags or MRP tags are missing. For more details, please call our customer care.

Payments

You can check refund status of your returns in MyTZARO.