Shipping Policy

What is TZARO’s Shipping Policy?

We strive to deliver products purchased from TZARO in excellent condition and in the fastest time possible. If this is your first order with TZARO, shipping will be completely FREE. Also, for all the subsequent purchases, we will deliver the order to your doorstep free of cost. A shipping charge ranging from Rs 99 to Rs 349 will be applicable (depending on the orders).

Pick up: In most locations, we offer a pickup service. You will see a pickup option when you submit a return request.

  • If the order is cancelled, lost or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges, if paid online.
  • Shoe delivered to you is picked up at no additional cost, in case you are returning the product and you will get 100% amount back as refund.
  • In case of size exchange only the first exchange is free, in case you go for a second exchange in the same order then we will charge courier charges for both pickup and delivery of the product [applicable to more than 1 exchange request on the same order.

What is TZARO’s Fair Usage Policy?

We always strive hard to provide the best experience to our customers. However, we have noticed that few accounts abuse our liberal returns policy. These accounts typically return most of the items bought or choose to not accept our shipments. Hence, our regular customers are deprived of the opportunity to buy these items. To protect the rights of our customers, we reserve the right to collect applicable shipping charge on all orders and disable cash on delivery option for accounts which have high percentage of returns and shipments not accepted by value of orders placed.

How do I check the status of my order?

Please tap on “My Orders” section under main menu of Website to check your order status.

How can I check if TZARO delivers to my PIN Code?

You can find out if TZARO delivers to your PIN Code using the courier serviceability tool available on the product page. Please tap on “Check Delivery options” and enter your area PIN code in the respective field to get the required information about standard order delivery time and availability of Cash on Delivery for the Product selected. The PIN codes serviced by us are frequently updated, so if we do not deliver to your PIN code today, please come back and check to see if this has changed.

How are orders placed on TZARO delivered to me?

All orders placed on TZARO are dispatched through our own courier service - TZARO Logistics or through other courier partners such as Delhivery.

Does TZARO deliver products outside India?

Yes, TZARO products are now being delivered globally. This is at an extra shipping cost which will be communicated to you. International orders are non-returnable and are no COD option is available on such orders. We will help you with multiple images of the product before dispatching it.

How can I get my order delivered faster?

We deliver all orders in fastest possible mode and there is no Express option available than the default mode.