Payment Policy

How can I pay for my order at TZARO?

We support the following payment options at TZARO:
1. Cash On Delivery (available in selected pin codes)
2. Credit Card
3. Debit Card
4. Net banking
5. Wallet

How does the COD (Cash on Delivery) payment option work?

TZARO’s Cash on Delivery option allows you to pay order value at the time of delivery for all orders between Rs. 499 and Rs. 10000. To pay for any order using Cash on Delivery (COD) mode of payment, please select the 'Cash On Delivery' option on the payment page. Cash on Delivery option is available only in selected pin codes. However, the COD limit may differ from customer to customer depending upon the order rejection percentage from a particular customers registered email id. For avoidance of doubt, 'Order Rejection Percentage' shall mean any undelivered orders which are returned from the address provided by the customer even, after three successful delivery attempts. In event of COD limit breach, your order will be cancelled and you will have to place a new order using Pre-payment options. Further, the COD limit for any user may get decreased to Rs. 3000, Rs.1500, Rs.0 basis on order rejection percentage and can be reset to Rs.10000 basis on Order acceptance percentage and number of prepaid orders placed, post limit decrease.

Why can't I see the COD option on my payment page?

If you do not see a COD option on your payment page, this may be due to one of the following reasons:

  • Your order value may be less than Rs. 499 or over Rs. 10000.
  • Our courier partners may not support the Cash on Delivery option for your delivery address.
  • You may have placed another order using the COD option which is pending delivery. If the amount of this order when added to your current order exceeds Rs. 10000, then the COD option will be disabled temporarily.

What should I do if my payment fails?

Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords. If your payment still fails, you can use the Cash on Delivery (COD) payment option, if available on the payment page to place your order. If your payment is debited from your account after a payment failure, it will be credited back within 7-10 days, after we receive a confirmation from the bank.

I am being charged GST amount on my order. What is GST?

Goods & Service Tax (GST) is an indirect tax under the Indian taxation system which is levied, based on consumption, by state governments. GST will have to borne/paid by the ultimate consumer of the product.

How is the GST amount decided?

Following rules will govern whether or not an additional GST will be applicable on the products purchased by you:

  • GST amount: If applicable, the amount of GST collected from customer depends on category.
  • Footwear: 18% of net payable (MRP - product discount - coupon discount) will be collected from the customer.
  • Accessories (watches, wallets, belts & bracelets): 18 of net payable (MRP - product discount - coupon discount) will be collected from the customer.
  • Bags: 18% of net payable (MRP - product discount - coupon discount) will be collected from the customer.

If I return/cancel the purchased product will the GST amount charged be refunded?

Yes. If you return the product the applicable GST amount will also be refunded into the source account selected at the time of return initiation.

How do I apply a coupon on my order?

You can apply a coupon on cart page before order placement. The complete list of your unused and valid coupons will be available under “My Coupons” tab of Website.

What is discount capping on coupons?

For certain products there may be policies restricting maximum discount (including product discount and coupon discount) to a fixed percentage of product MRP. In such cases, the discount on certain coupons might get capped. Please check Cart for final coupon discount value applied.

Can I use TZARO to send gifts to others?

Yes, you can send gift orders to your friends/family members on TZARO. For an additional charge of Rs. 25, you can choose to gift wrap your order by selecting the option in your shopping bag. Your gift will also include a personalized message from you. This is executed via request on mail which will be confirmed and payment link will be shared.

What payment methods can I use to pay for a gift order?

You can use any payment method that TZARO supports, except Cash on Delivery.

Will the pricing, discount and payment information be displayed on the package sent to the recipient?

No. The external packaging slip/invoice will not include any pricing, discount, or payment information. However, the original product tag with the MRP will be intact on the products inside the package.

Can I apply a coupon or discount on the gift-wrapping charge?

No. Discounts and coupons are not applicable on the gift wrap charge.

Who can return the gift?

Both the sender and the recipient can initiate a request to return the gift item. The sender can return an item by visiting the “My Orders” tab on Website. The refund amount will be credited to the account using which the payment was made. Please note that when you return an item, the gift wrap charges are not credited back.